Contact
One address, and a person on the other end.
We answer during standard US business hours — Monday to Friday, 8 a.m. to 5 p.m. Eastern, excluding US federal holidays.
See it on one of your own pallets
Send us a pallet you actually build — size, construction, what it carries and how it is handled — and we will show you what the application makes of it.
Request a demoSubscriptions and pricing
Prices are on the pricing page. Subscriptions are arranged with us directly, including additional designer seats and anything enterprise-shaped.
Ask about a subscriptionSecurity review
Questions from your own review process, including anything the security page does not answer. We would rather tell you what we cannot answer yet than write around it.
Send security questionsSupport for customers
Already using Pallet Authority and something is wrong, or a number is not what you expected? Tell us the design and what you were expecting, and we will look at it.
Contact supportWhat to put in the first email
None of it is required — write a line and we will reply. But if you want a useful answer straight away rather than a round of questions, this is what we would end up asking for:
- The pallet: overall size, stringer or block, and the lumber you use
- What it carries, and how the load sits on it
- How it is handled and stored — forks, racking, stacking
- What you are trying to decide
Why there is no contact form
Because our privacy policy is not published yet. A form would collect your details before we had told you what happens to them, so this site collects nothing at all — no form, no tracking, no newsletter sign-up. An email leaves you holding your own information until you decide to send it.
The policy is being prepared with our lawyers. What we do publish about keeping customer work separate and private is on the security page.
Not sure what to ask yet?
Read what the application does, then send us the pallet that made you look.